The CMO • 12th August 2024

Write a Marketing Automation RFP: The Complete Guide

If you take away the stress of the marketing automation RFP process, a lot of marketing leaders love to talk about how they’ve boosted efficiency and profitability using marketing automation. And it can be a lot - getting stakeholder buy-in, securing a budget, talking to vendors, reviewing proposals. It all adds up to months of work and significant back-and-forth with vendors. (Not to mention the incredible amount of paperwork involved).  So some bypass this critical part of the process. And th...

The CMO • 7th August 2024

18 Marketing Automation Features Your Software Should Have

With thousands of marketing automation features and software options, it’s no wonder some companies experience “analysis paralysis” and decide to stick with what they know best.  However, considering that marketing automation is such a vast topic—from email to landing pages to lead scoring—it’s understandable how easy it is for marketers to get overwhelmed when thinking of the must-have features when looking to invest in marketing software. In this article, I’ll cover the 18 marketing automatio...

Zapier • 2nd August 2024

A complete guide to TikTok Ads

TikTok's evolution from a synchronized dance phenomenon to a diverse platform hosting trendsetting niche communities has turned it into an advertising powerhouse: in 2023, it reported $10.1 billion in ad revenue, trailing only Facebook and Instagram.

If all this momentum has you wanting to jump aboard the TikTok Ads train, copying and pasting ad campaigns from Facebook or Instagram won't get you far. For your TikTok Ads to succeed, you'll need to take time to understand what makes TikTok unique...

Zapier • 29th July 2024

Wix vs. Squarespace: Which is best? [2024]

Web design isn't what it used to be. In 2003, I spent weeks hand-coding an HTML website. (With a physical copy of HTML for Dummies next to my keyboard, of course.) In 2016, I spent days designing a client's website in WordPress. Last weekend, I spent 60 seconds .css-12hxxzz-Link{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-text-fill-co...

The CMO • 23rd July 2024

Enterprise Marketing Automation: The Complete Guide [2024]

Enterprise marketing automation used to be about one thing: email. Over the years, its scope has broadened, first to social media and later to omnichannel personalization. But now, with AI-powered technologies like predictive analytics and sophisticated chatbots, enterprise marketing automation is only becoming more essential—and more disruptive. In this article, I’ll explore what sets enterprise marketing automation platforms apart from automation tools for smaller businesses. I’ll also explai...

The CMO • 12th July 2024

11 Benefits of Marketing Automation Backed By Data

The benefits of marketing automation, from saving time to boosting profits, have grown by the day as marketing technology continues to advance. And it's not surprising when you consider that the earliest marketing automation software hit the market in 1992. And in 30+ years, we now have 76% of companies using marketing automation, and there are thousands of martech tools to choose from (HubSpot’s 2021 State of Marketing). This article explores 11 data-backed marketing automation benefits, from...

The CMO • 8th July 2024

11 Marketing Software Trends for 2024 and Why They Matter

Why bother about a marketing software trend? The iPhone was released in 2007. But as at 2016, mobile-friendly websites were still being touted as a “marketing software trend.” This lag—between introducing a new technology and its adoption—is common in the marketing world. There’s a certain logic: you don’t want to invest millions of dollars in a trend that fizzles out. (I’m looking at you, metaverse marketing). Still, no one wants their brand to show up last to the party. Late adoption means b...

The CMO • 27th June 2024

Marketing Automation Market Size: Major Players & Insights

For a look at how the marketing automation industry has changed over time, I fired up the Wayback Machine, a database of old versions of websites, and dug through the internet archives. In 2001, here’s how Eloqua—creator of what’s now considered to be the first true marketing automation tool—described its product: a “web based sales application for lead generation.” In 2003, it was a “complete solution that leverages the Internet to acquire new customers.” (Accurate, but a bit vague). It wasn’t...

The CMO • 26th June 2024

Marketing Automation History and Timeline Through The Years

Let me transport you back in time to marketing software’s earliest days: before Salesforce, before Marketo, and even (gasp!) before HubSpot. If you were organizing an enterprise marketing campaign in 1992, there’s one piece of software you’d turn to as you fired up Windows 3.1 on your Compaq computer: Unica. With features including marketing campaign management and lead management, it was a pioneer. We’ve come a long way since then. What we refer to today as “marketing automation” originally foc...

Zapier • 24th June 2024

Google Chat vs. Slack: Which is best? [2024]

When Slack launched in 2014, it promised a better way of working: fewer emails, async communication, and easier remote collaboration. (Did you know that Slack stands for "Searchable Log of All Communication and Knowledge"?) It generated serious buzz, quickly gaining millions of users and inspiring competitors like Microsoft Teams.

All this was motivation for Google to join the party, too. It repurposed one of its existing consumer apps, Google Hangouts, for business use. Eventually, the app was...

Zapier • 17th June 2024

Klaviyo vs. tinyEmail: Which is best? [2024]

If you're looking for a David-and-Goliath story in the world of email marketing, tinyEmail-and-Klaviyo might be as close as you'll get. (Although—spoiler alert—Goliath might win this round.) While both are eCommerce-focused email marketing apps that integrate tightly with .css-12hxxzz-Link{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-t...

Zapier • 12th June 2024

How to use Chatbase to build an AI chatbot | Zapier

Back in 2017—before the age of accessible AI tools—I launched a primitive Facebook Messenger chatbot. It used a manual "decision tree" structure, which took hours to set up and presented users with a handful of preset questions and answers. It wasn't particularly useful, but since chatbots were on the list of "the next big things in marketing," we launched it anyway. Users mostly ignored it (as they should have).

Enter the age of AI: models from OpenAI and others have been advancing rapidly (an...

Zapier • 3rd June 2024

How to use Feathery for better no-code forms and workflows

There's no shortage of .css-12hxxzz-Link{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-text-fill-color:currentColor;outline:1px solid transparent;}.css-12hxxzz-Link[data-color='ocean']{color:var(--zds-text-link, #3d4592);}.css-12hxxzz-Link[data-color='ocean']:hover{outline-color:var(--zds-text-link-hover, #2b2358);}.css-12hxxzz-Link[dat...

Zapier • 17th May 2024

How to use Browse AI to scrape data from any website

Like many people early in their careers, one of my first office jobs involved pulling together company data for a lead database. It was painfully manual, involving lots of scrolling, copying, and pasting (plus a fair dose of distraction—I remember sneaking peeks at a PDF of Harry Potter on another browser tab). But today's interns can rest a little easier: there's now a slew of tools that can automate this process.

.css-12hxxzz-Link{all:unset;box-sizing:border-box;-webkit-text-decoration:underl...

Zapier • 1st May 2024

11 native advertising examples to learn from | Zapier

Consumers have an uneasy relationship with ads. Ads are annoying, no question. But at the same time, people love free stuff—and advertising either subsidizes content or makes it entirely free. Generally, the more intrusive an ad is, the less it's tolerated by viewers.

Native ads are an attempt to have it both ways: they're designed to reduce the intrusiveness of ads while continuing to subsidize content. And some forms of native advertising, like sponsored content, also allow advertisers to bor...

Zapier • 23rd April 2024

Jotform vs. Typeform: Which is best? [2024]

Back when I was scrolling through my first website in the mid-'90s—I'm almost certain it was SpaceJam.com—web forms were still in their nascent stage. Websites were treated more as one-way communication devices, like newspapers.

Forms changed all that. At first, forms were clunky HTML elements that you had to pinch-and-zoom to interact with on small screens. Eventually, Jotform, Typeform, and other came along to improve the user experience and boost conversions.

Jotform and Typeform are both h

Zapier • 22nd April 2024

17 testimonial advertising examples to inspire your next campaign

My all-time favorite testimonial ad campaign is from Surreal, a breakfast cereal company. If you were in London in 2023, you might have seen billboards proclaiming "Serena Williams* eats our cereal." Then came the hilarious disclaimer: "*She is a student from London and we paid her to eat it but the point still stands."

The best testimonial ads are deeply tailored to their target audience: they can be tongue-in-cheek, like Surreal's fake Serena endorsement, or entirely serious. While plenty of

Zapier • 18th April 2024

Claude vs. ChatGPT: What's the difference? [2024]

When OpenAI released the first iteration of in late 2022, it quickly became the fastest-growing app ever, amassing over one hundred million users in its first two months. GPT-4, an improved model released in 2023, is now the standard by which all other large language models (LLMs) are judged. Recently, another LLM has begun challenging ChatGPT for that title: Anthropic's .

I've used ChatGPT since its release and have tested Claude regularly in the months since its beta. To compare these two AI

The CMO • 9th April 2024

How Marketing and Sales Can Work Together: A Guide

Marketing and sales teams have a decades-old arrangement: marketing attracts interested prospects, and sales closes them.

But this arrangement has been crumbling for years. The average B2B buyer now spends 70% of the buyer journey doing their own research before ever talking to vendors (6Sense, 2024).

What used to be “the marketing funnel” and “the sales funnel” have merged into a single buyer journey.

But marketers and sales reps still aren’t working together seamlessly. Fixing this issue is

The CMO • 29th March 2024

How To Build A Personalization Strategy (+ Tactics & Tools)

Personalization is no longer optional for businesses or consumers. According to McKinsey, 71% of customers expect personalized experiences, and fast-growing companies are reaping the rewards for their efforts, pulling in 40% more revenue from personalization than competitors.

Despite these glowing statistics, Gartner reports that 63% of marketers struggle with personalization. In fact, Twilio Segment found that Just 24% of businesses say they are successful at it.

If you haven’t quite nailed y

The CMO • 22nd March 2024

15 ABM Best Practices to Failproof Your ABM Program

You'll would agree that the days of “spray-and-pray” marketing are over. Highly targeted account-based marketing (ABM) is increasingly the standard for B2B marketing. That’s good for customers, who are more likely to be contacted about solutions they actually need.

Most companies see a boost after adopting ABM.

According to data from Forrester, 58% of marketers see larger deal sizes, and three-quarters of marketers see a higher ROI with ABM than any other marketing approach (ABM Leadership All

The CMO • 21st March 2024

30 ABM Statistics to Prove ROI and Get Buy-In

Account-based marketing (ABM) is frequently hailed as the most effective form of B2B marketing. Despite that, marketing budgets still haven’t shifted accordingly. Most ABM leaders say that less than 25% of their overall marketing budget goes to ABM efforts (Ascend, 2023)

Sound familiar? If so, this article is for you. I’ve collected a set of compelling ABM statistics that will put the success of your ABM program in context—and help you make the case for a budget increase.

ABM can strengthen cu

Zapier • 18th March 2024

Microsoft Bookings vs Calendly: Which is best? [2024]

is a massive suite of tools ranging from household names like Word and PowerPoint to more obscure apps (ever heard of Clipchamp?). Microsoft Bookings, which is included with Microsoft 365, is an alternative to better-known meeting scheduler apps like .

Let's get this out of the way: you probably haven't seen Microsoft Bookings on many lists. Rather than competing directly against powerful apps like Calendly, its raison d'être has more to do with offering essential features to get users to stay

Zapier • 29th February 2024

TidyCal vs. Calendly: Which is best? [2024]

In the dark ages of scheduling meetings—a mere decade ago—back-and-forth emails were the standard. Then came along with its "smart scheduling" technology, which blocks out the times you aren't available and lets meeting attendees book whatever time works for them. Over time, it inspired . is one of them, offering fewer features but significant cost savings.

I'm a long-time Calendly user, and I recently spent time in TidyCal to compare the strengths of each tool. If you're choosing between them,