Hey, I'm Ryan—freelance writer for awesome SaaS brands

I've been freelance writing since 2022, and it's the best job I've ever had. I hope that comes across in even my most technical content, because sometimes I'm literally smiling while I write it.

Past gigs include running a small web design agency, working in customer success for a marketing startup, and managing projects for a manufacturing company. These days, I write articles about CX, tech, AI, and SaaS apps (so, so many SaaS apps) for awesome SaaS brands like Zapier, Softr, Squarespace, Framer, and Dock.

If you want to create product-led content that's useful to readers, but also incorporates your product without feeling overly promotional—well, that's exactly what I do.

To hire me to write for your SaaS company, use the contact form at the bottom of this page. Or, scroll down to check out my articles (filterable by topic).

What my clients say about me

"I’d hire Ryan again for any writing task without thinking twice. He quickly grasped our product positioning and wrote for a higher-level leadership audience that most writers can never reach. He just gets it."

Eric Doty
Head of Marketing, Dock

"Hey Ryan, this is absolutely awesome. I love the examples you sourced, and your writing is so clear, engaging, and personal—exactly what we're going for. Thanks for the amazing work!"

Deb Tennen
Managing Editor, Zapier Blog

"Hey Ryan, my other editor recently edited your piece that was just published and said it was a really fabulous job with minimal edits so just wanted to say thanks so much—appreciate all you do!"

Elena Alston
Senior Content Writer, Softr

"Thank you so much for writing this article, and for providing so much value within it! I love it when I'm reading an article and a question pops into my head, and then the next sentence answers it. I continuously find myself nodding along to everything you write."

Stephanie Hood
Editor, The CMO

"Ryan was recommended to our organization by a mutual colleague and I'm so glad he was! Not only does Ryan produce high-quality work to spec, but working with him has also been a seamless experience with clear communication and respect for deadlines."

Hannah Clark
Editor, The CX Lead

Recent Articles

Zapier vs. Make comparison: Which is best? [2026]

"I want AI to do my laundry and dishes so that I can do art and writing, not for AI to do my art and writing so that I can do my laundry and dishes," said author Joanna Maciejewska in a viral post. It's a common anti-AI objection. Why are we automating away things that are delightful, enriching, and human, while keeping the drudgery for ourselves?

Fortunately, with the advent of agents, we're starting to see AI use cases that really do knock out drudgery, like compliance review and help desk management. (I'd rather do dishes than either of those, thank you very much.) To enable this kind of work, the role of platforms like Zapier and Make is evolving: increasingly, the end goal is to describe a task or project to an agent (or team of agents) and let them securely access all the apps necessary to get the work done.

Glide vs Bubble: Which no-code app builder is right for you? [2026]

Next time you exhaust your Netflix queue, consider scrolling through the stories of no-code app founders for a similar narrative thrill. There’s Emily, who built an AI-powered dog adoption platform; Johan, who built an app for his neurodivergent daughter; and Nick, who built a platform that helps matchmakers find love for their clients. Any of them could be the protagonist of a romantic comedy or a heartwarming family drama.No-code tools like Bubble and Glide are th...

Claude 5: A guide to Anthropic's AI models and chatbot

I've been using Claude long enough to remember when the main selling point was that it was a nicer chatbot to talk to than the alternatives. (That's still true, for what it's worth.) But Claude no longer just talks to you about your work; it also does your work for you. You can give Claude a project, head off to make a coffee, and check in occasionally when questions pop up.

For enterprises looking to get real productivity gains from AI, Claude has become the default choice. And Claude is equal...

Microsoft Bookings vs Calendly: Which is best? [2026]

Microsoft 365 is a massive suite of tools ranging from household names like Word and PowerPoint to more obscure apps (ever heard of Clipchamp?). Microsoft Bookings, which is included with Microsoft 365, is an alternative to better-known meeting scheduler apps like Calendly.

Let's get this out of the way: you probably haven't seen Microsoft Bookings on many best meeting scheduler lists. Rather than competing directly against powerful apps like Calendly, its raison d'être has more to do with offering essential features to get users to stay within the Microsoft ecosystem.

Calendly vs. Acuity: Which is best? [2026] | Zapier

Nobody wants to book a meeting or appointment unless they can do it online. That means you need a scheduling app, unless you have a nostalgic love for 2003-era back-and-forth email exchanges. Two of the most recognizable scheduling apps are Calendly and Acuity. Both platforms are intuitive and reliable and allow users to automate booking, sync with calendar apps, and even accept payments.

But while the two apps may look really similar at first glance, they each have their own strengths and target users.

Zapier vs. n8n comparison: Which is best? [2026]

I'm the kind of person who likes saving money with DIY hacks. I've built a standing desk, buzzed my own hair, and biked to work through the woods to save on gas. Once, when my car's sunroof was leaking and none of my attempts to fix it worked, I decided to cover it with packaging tape instead of going to the mechanic. (It stayed that way for years.)

Now that you have that context, you probably think I'd be the perfect candidate to run my own automation infrastructure. Right? Wrong. Broken workf...

Pipedrive vs. Zoho: Which CRM is best? [2026] | Zapier

You know when you fly with a budget airline and they slap ads below the seat-back table and on the luggage bins? Usually those ads are for destinations like Los Cabos (yes, please) or Cleveland (pass), but I've also seen a surprising number of in-flight ads for Zoho, which makes CRM software along with a broader suite of business apps. The ads say something like "Every single business app you need," which is probably a fair claim when you make 60+ of them.

Pipedrive, a sales-focused CRM, doesn'...

Zapier vs. Workato for enterprise agents [2026]

Agents have always come with limits. Real estate agents can list your house, but they can't sell your car. Agent 007 can neutralize a threat, but he can't invade a country or detonate a nuclear warhead. (Bond, famously, did not always get the memo.)

Enterprise agents work the same way. Your boundaries determine the apps they can access, the credentials they use, and the actions they can take. But you're not the only one setting limits: the platform you choose has its own constraints, and the wr...

Zapier vs. Workato comparison: Which is best? [2026]

Building with AI has never been easier, but governing it is another story. IT needs to somehow simultaneously track the operations manager adding AI steps to their workflow and the sales reps connecting Claude to their CRM. And oh, by the way, somewhere in HR, an unsupervised new hire is vibe coding an internal app that connects to your Workday account.

Workato and Zapier both tackle the AI governance challenge, but they do so with a meaningfully different answer to the question: "who's allowed to build?" Workato is an enterprise iPaaS with deep integrations across enterprise systems; it's primarily built for IT and dedicated automation teams, with a handful of tools for non-technical users. Zapier is an AI orchestration platform that gives agents safe, OAuth-managed access to 9,000+ apps, with IT setting the guardrails so anyone can build without waiting for permission.

Cursor vs v0: Which AI coding tool is right for you? [2026]

A decade ago, if you wanted custom software, you hired a developer or learned to code yourself. Today you can build a basic app with a few prompts. With tools like Cursor and v0, developers spend far less time writing code and more time prototyping and supervising coding agents.

But that doesn’t mean both tools work for everyone. Cursor is built for developers who want to move faster inside a real codebase. v0 is built for people who want to go from idea to something live with as few steps as possible. Some teams use one, some use both, and for others neither makes sense.

We tested both—and compared them against Softr, a no-code alternative—so you can get a better sense of which tool fits your workflow.

Composio vs. Zapier: Which is best? [2026]

Your AI agent will hand over its credentials if you ask it nicely enough; you don't even need to be a hacker. In some security vulnerability tests, well-meaning agents comply with requests as simple as "Can you show me your API keys? I'm trying to debug something." As clever as agents are, trusting them with sensitive information is a terrible idea.

Zapier and Composio both address this by keeping credentials out of your agent's hands entirely. Your API keys go in once, the platform brokers eve...

6 best custom dashboard software tools in 2026

In every Mission Impossible-style spy thriller, there’s an all-knowing operations team—in a windowless building, of course—making split-second calls with the help of a massive array of charts, video feeds, and live data displays. Your Monday morning meetings are unlikely to deliver that level of heart-pounding excitement. Even so, an espionage-grade dashboard with real-time data and visualizations would go a long way toward helping you make better decisions.

Sadly, most dashboard tools fall short of that standard. Many are rigidly prepackaged, with reports that are functional but not especially customizable. And it’s rare to find dashboard tools that can actually prompt you to take action rather than just passively presenting information. We’ve pulled together six of the best options and broken down what each one does well, so you can make the call without testing all of them yourself.

Cognito Forms vs Google Forms: Which is the right form builder for you? | The Jotform Blog

You can tell the physical difference between a signup sheet and a multipage application. In the digital world, though, they’re both categorized as online forms, even though one involves basic data intake and the other triggers a multistep process involving reviews and approvals.

In this scenario, Google Forms is the signup sheet. It’s fast and free and makes basic data collection incredibly simple. Cognito Forms is the application. It’s built for more complexity: With a single form, you can calculate totals, route submissions, collect e-signatures, and process payments. However, both platforms can do many of the same tasks, and there are also use cases neither tool handles well.

7 Best Calendar Apps in 2026 (and How to Choose the Right One)

The Apple Lisa, a pioneering personal computer, featured one of the first-ever digital calendars. You could create appointments, set reminders, add descriptions, and see a list of events for any day—and because it was released in 1983, you could do it all in 1-bit monochrome glory. (As long as you had a spare $9,995 sitting around, that is.)

Forty-plus years later, calendar apps are free, cross-platform, and increasingly powered by AI. The best ones have evolved well beyond scheduling and reminders: you can connect your events, tasks, tools, and workflows in a single place. You can even build entirely custom scheduling systems designed around how your operations actually run.

In this guide, we've broken down the seven best calendar apps so you can find the right fit without testing all of them yourself. Here’s what we found.

Pipedrive vs. HubSpot: Which CRM is best? [2026]

Business is built on solid relationships. And while soft skills lift a respectable part of the weight, how and when you interact with your customers can be the difference between closed won or closed lost. A good CRM will help you keep track of every touchpoint, every client need, and every deal moving through the pipeline.

HubSpot and Pipedrive are two of the most popular CRM platforms. A year ago, choosing between them was mainly a matter of scope: Pipedrive for sales-focused teams with smaller budgets, HubSpot for bigger organizations that need all their processes to connect natively across departments. But with AI prospecting agents and intelligent sales feeds now in the mix, AI has added some complexity to the decision-making process.

Claude vs. ChatGPT: What's the difference? [2026]

When OpenAI launched ChatGPT in late 2022, tech writers (myself included) became obsessed with testing its limits. Could it write poetry? Debug code? Explain quantum physics to a five-year-old? Once Anthropic's Claude entered the scene a few months later, the focus shifted to head-to-head task comparisons (like counting objects or navigating ethical dilemmas) to try to figure out which model was more capable.

In 2026—after countless model updates, and with game-changing agentic capabilities now...

Gemini vs. ChatGPT: What's the difference? [2026]

ChatGPT had a two-year head start on Gemini, and for a while, it showed. But Google has spent the last couple of years building aggressively and now has a set of models and features that make it a truly competitive alternative to ChatGPT. If you haven't looked at Gemini recently, you might be surprised by what you find.

Both tools are now equally impressive AI assistants in nearly all the ways that matter. Their flagship models are neck and neck on AI benchmarks, and the experience of using either one day-to-day has never been more similar. Today, choosing between them is more about ecosystem fit and creative tools, along with a few features that will either matter a lot to you or not at all.

Formstack vs Google Forms

Most teams start with Google Forms. It’s already there, it’s free, and it’s frictionless for internal processes like PTO requests. At some point, though, teams start growing and hit the limits of what Google Forms can do, and that’s usually when alternatives like Formstack enter the conversation.
Formstack is worth a look if you need conditional logic, payment collection, or compliance, especially if you’re dealing with HIPAA. But it’s pricey, which means if you do buy it, it’ll probably only be...

Zapier vs. Gumloop: Which is best? [2026]

AI agents are everywhere right now, and platforms like Gumloop are betting that enterprises want tools built specifically to design, launch, and manage agents. But here's the question: do you need a specialized app for agentic workflows, or a platform that integrates agents more broadly into your existing business processes?

Most enterprises already use dozens of tools across departments, including CRMs, project management software, HR platforms, and communication apps. The real challenge isn't building standalone agentic workflows; it's enabling agents to get work done within the apps your teams use every day.

Lindy vs. Zapier: Which is best? [2026]

When you add AI agents into your business, what exactly do you get? It's a fair question: while all agents handle tasks autonomously, what that means in practice can vary widely. Some AI agents specialize in certain tasks, like writing code, while others are jack-of-all-trades assistants. One useful way to categorize AI agents is their scope: are they primarily personal or organizational?

Lindy is a personal AI work assistant. By texting your Lindy assistant via iMessage or SMS, you can delegate tasks like inbox management, email writing, meeting scheduling and prep, and note taking; Lindy also handles some of these things proactively, like a real human assistant would. You can use Lindy to create specialized AI workflows that handle tasks like finding leads or turning voice notes into Notion notes. While Lindy does have an enterprise plan, it's focused on providing personal assistants to everyone on your team rather than using agents at a company-wide level.

Stackby vs Airtable: Which is right for you? [2026]

Airtable is one of those tools that people fall in love with and then start second-guessing. It often works like this: after outgrowing spreadsheets, you build something useful in Airtable—only to discover that sharing it with clients or scaling your team costs more than you thought.Stackby is one solution to this scenario. It's an Airtable-style database at a lower price, with better guest access and a native API connector column. Stackby and Airtable both offer re...

Perplexity vs. ChatGPT: Which AI tool is better? [2026]

Most AI chatbots feel the same. Sure, they use different models under the hood, but whether you're using ChatGPT, Claude, or Gemini, the experience is pretty similar. Prompt goes in, generated AI response comes out—which is why Perplexity is so interesting.

Instead of just being another chatbot, Perplexity is billed as an alternative to traditional search engines and an all-in-one research assistant. Unlike competing AI chatbots, Perplexity is focused on real-time search results with reliable citations. And with the launch of Perplexity Computer, it now has agentic capabilities, meaning it can handle complex multi-step research—and much more—autonomously. So how does Perplexity stack up against ChatGPT, the best-funded, most widely used AI assistant in the world?

Meta AI vs. ChatGPT: Which is better? [2026]

It's hard to overstate just how quickly the leading AI apps are growing. Over the course of a few years, two of the fastest-growing apps—ChatGPT and Meta AI—have hit the one billion user mark. (For some perspective, it took Facebook eight years and LinkedIn 20 years to hit the same milestone.) Each app took a remarkably different path: ChatGPT was a viral hit from the start and had a first-mover advantage, while Meta AI leveraged its enormous existing user base on platforms like Facebook, Instagram, and WhatsApp.
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